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European Centre for Modern Languages

Guides

How to help adult migrants develop work-related language skills - a quick guide

Some migrants arrive with the language skills they need to secure quality employment.
Many other migrants arrive with limited language skills – for these migrants, support to develop work-related language skills is vital.
This short resource offers practical guidance on how to provide that support.

Download the guide in your language:

Language for Work leaflet


Download leaflet

Communicating with migrants - 
Guide for staff in job centres and public services

Communication is key to the effective delivery of public services, but it can be challenging – particularly with clients who have limited language skills and different cultural perspectives. 
Fortunately, there are concrete things you can do to address the challenges. 
This short guide offers strategies and practical tips for managers to help staff support clients with limited language skills.
And it offers help for all staff to reflect on communication styles in an increasingly diverse world.
Download the guide in your language: