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European Centre for Modern Languages

Guides

How to help adult migrants develop work-related language skills - a quick guide

Language skills and employment are both crucial to the successful integration of adult migrants. Migrants need language skills to find suitable employment and then progress at work. Employment can help migrants to develop their language skills. Migrants who arrive with the language skills and qualifications they need to secure quality employment may require little further support. For the many other migrants who arrive with limited language skills and no recognised qualifications, support to develop work-related language skills is vital.
This short resource offers guidance on how to provide that support.

The guide is available in the following languages:

Communicating with migrants - 
Guide for staff in job centres and public services

Communication is key to the effective delivery of public services, but it can be challenging for many reasons. Where clients have limited spoken and/or written skills in the majority language and different cultural perspectives, these challenges are all intensified.
Fortunately, there are concrete things you can do to address these challenges. This leaflet offers strategies and practical tips for managers to help staff support clients with limited language skills. And it offers help for all staff to reflect on communication styles used in today’s increasingly culturally and linguistically diverse working context.
This guide is available in English.