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Comment aider les migrants adultes à développer des compétences langagières en lien avec le travail - petit guide pratique
Deutsch für die Arbeit
Jazyk pre prácu
Language for work – pikaopas
Jezik na radnom mjestu
Език за професионални цели
Limba pentru a munci
Språk på arbetet
Jezik pri delu – hitri vodič
Aprendizaje de lenguas con fines laborales
Teanga don ionad oibre
Lingua per il lavoro
Taal voor Werk
Языки для работы
Töökeel
La langue pour le travail
Communicating with migrants - Guide for staff in job centres and public services
Comunicándose con los inmigrantes
Communiceren met anderstalige cliënten
Kommunikasjon med innvandrere
Cumarsáid le himirceoirí
Общуване с мигранти
Общение с мигрантами
Communiquer avec le public migrant
Kommunikation med andraspråkstalare
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Photo:
U.S. Army Corps of Engineers CC BY-SA 2.0
Centre europeen pour les langues vivantes
Communiquer avec le public migrant -
Guide à l’attention du personnel des agences pour l’emploi et des services publics
Communication is key to the effective delivery of public services, but it can be challenging for many reasons. Where clients have limited spoken and/or written skills in the majority language and different cultural perspectives, these challenges are all intensified.
Fortunately, there are concrete things you can do to address these challenges. This leaflet offers strategies and practical tips for managers to help staff support clients with limited language skills. And it offers help for all staff to reflect on communication styles used in today’s increasingly culturally and linguistically diverse working context.
Download the document
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