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Verwaltung verständlich (2018)

Grünhage-Monetti M. and Nispel A. (2018), Kommunikation in der Verwaltung – Empfehlungen für Führungskräfte und für Mitarbeitende, beramí e.V., Frankfurt am Main.

Grünhage-Monetti M. and Nispel A. (2018), Kommunikation in Jobcentern – Empfehlungen für Führungskräfte und für Mitarbeitende, beramí e.V., Frankfurt am Main.

Two leaflets offering strategies and practical tips to help public service organisations to address language barriers when supporting clients with limited language skills.
Kommunikation in Jobcentern is aimed at managers and staff in job centres. Kommunikation in der Verwaltung is aimed at staff in local administrations.
Each leaflet has two sides. One offers suggestions to managers on how to support their staff with everyday communication with clients. The other offers tips to staff.
The leaflets also invite readers to reflect on their own communication style, in what is today becoming an increasingly multicultural and transnational working environment.
Country: Germany
Language: German
Date: 2010s
Criteria: Practical

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